The myth about Robotic Process Automation – What is Robotic Process Automation really (RPA)?

If we take a look into the past, we realize that automation and the interconnection of our lives did not just began with the introduction of robots in factory halls (Industrial Automation) or the interconnection of everyday objects (Internet of Things). The pursuit of simplification achieved through the automation of processes, be it with mechanical or digital tools, reaches back to the beginnings of the industrial revolution and is one of the driving forces of human beings as meticulous resource optimizers.      

Nevertheless, it has to be said that while Industrial robots for the automation of physically performing labor work are for many people now part of their everyday life, the automation of office activities is still lagging behind.

This is where Robotic Process Automation (RPA) comes into play.

RPA is basically the automation of structured business process steps by a software robot. By automating rule-based standard processes, RPA Bots give employees more time and space for innovative and value-adding projects. In addition, process cycle times can be reduced and business processes organized more efficiently.

RPA = not a “revolution”, but the minimally invasive way for the automation of business processes

In most cases, companies that want to increase the benefits of automated business processes are faced with the challenge of replacing existing software with new software tailored for automation. Such profound structural changes typically involve high personnel, financial and organizational expenses; one example is the introduction of a new ERP software. From high license costs, time consuming implementation tasks to the training of employees in the new software, a “simple software rollout” often results in a project that ties up significant resources. In addition, highly individualized solutions are often created which, although they reflect the customer’s current requirements well, later turn out to be difficult to adapt and expand.

This is where RPA comes into play: Robotic Process Automation enables a broad automation of previously manually executed process steps, without using new software or the re-structuring of business processes that have been well established for many years. RPA therefore builds a minimum invasive bridge between the software systems and processes used in the company on the one hand, and the goal of process automation on the other.

Nutzen von RPA
Benefits Robotic Process Automation

As mentioned in the beginning, RPA bots should not be considered the same as” physical industrial robots”, they only exist on the software level within the respective systems. While automated software involves a deep intervention in the system’s, the software robots imitates the process steps performed by the human user. This includes everything from the activation of buttons to the input and validation of data. The software robots act as an independent unit and work “above” the software landscape without interfering in the existing processes and systems.

Our Service Offer
CTI Consulting supports its clients in achieving their full automation potential along the IT value chain. Our support ranges from process selection (workshops) and evaluation of the RPA usage (CTI RPA Fit Framework) to the analysis of the systems involved and an agile implementation of the RPA software robots. With our many years of experience in the areas of Enterprise Architecture Management and Business Process Management, we will lead your RPA project to success. In addition, we support customers in the selection of RPA tools and in setting up an RPA Competence Center in the company.
If you are interested, please contact us at
Julian Blumenstein

Julian Blumenstein